Returns Policy
Last updated: 27 June 2026
This Returns Policy explains how to return or exchange items purchased from VUURINC Ltd, including the timeframes and conditions that apply. It sits alongside — and does not limit — your statutory rights as a consumer.
1. Our Promise
We want you to be completely happy with your purchase. If you are not satisfied, you may return eligible items in line with this policy. This does not affect your statutory rights.
2. 7-Day Money Back Guarantee
You may return most items within 7 days of receiving your order for a full refund of the product price.
Under the Consumer Contracts Regulations 2013 you also have a statutory 14-day cooling-off period for most online purchases — whichever right gives you greater protection applies.
3. Condition of Returned Items
Items must be returned unused, in their original condition, and with all original packaging, tags, and accessories included.
We may reduce your refund to reflect any loss in value caused by handling the goods beyond what is necessary to inspect them.
4. Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned once opened, including personal care and intimate products.
Made-to-order, personalised, or clearance items marked as final sale are also non-returnable, except where they are faulty.
5. How to Start a Return
Email us at sales@vuurinc.co.uk or call +44 7988 889449 with your order number and the item(s) you wish to return.
We will provide return instructions and the address to send your item to. Please do not send items back before contacting us.
6. Return Shipping Costs
Unless the item is faulty or incorrect, you are responsible for the cost of return postage. We recommend using a tracked service, as we cannot be responsible for items lost in transit.
If the item is faulty, damaged, or sent in error, we will cover the cost of return and reimburse reasonable postage.
7. Refunds
Once we receive and inspect your return, we will process your refund to your original payment method.
Refunds are typically issued within 14 days of receiving the returned goods, though it may take additional time for your bank to show the funds.
8. Faulty or Incorrect Items
If you receive an item that is faulty, damaged, or not what you ordered, please contact us as soon as possible. You are entitled to a repair, replacement, or refund under the Consumer Rights Act 2015.
9. Contact Us
For any questions about returns, contact us at sales@vuurinc.co.uk or +44 7988 889449. Our team is available Monday to Saturday, 9am – 5pm GMT.